Effective Date: 12 Feb 2026
Thank you for shopping with Aurastone. We are committed to delivering your order safely and on time. Please read our shipping policy carefully to understand how we process and ship your orders.
1. Order Processing Time
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All orders are processed within 1–3 business days after confirmation.
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Orders are not processed or shipped on Sundays or public holidays.
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During high-demand periods, processing may take slightly longer.
Once your order is shipped, you will receive a confirmation message with tracking details.
2. Shipping Time
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Standard delivery time: 3–7 business days across India.
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Delivery timelines may vary depending on your location.
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Remote or rural areas may require additional delivery time.
Please note that unexpected delays due to courier issues, weather conditions, or government regulations may occur.
3. Shipping Charges
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Shipping charges (if applicable) will be displayed at checkout.
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We may offer free shipping on selected products or during promotional periods.
4. Order Tracking
After dispatch, tracking details will be shared via SMS, email, or WhatsApp (if provided).
You can track your shipment using the tracking link provided.
5. Incorrect Address
Please ensure that your shipping address is correct at checkout.
Aurastone is not responsible for delivery failures due to incorrect or incomplete addresses provided by the customer.
If you need to change the address, contact us immediately after placing the order.
6. Damaged or Lost Shipments
If your order arrives damaged or if you believe it is lost in transit:
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Contact us within 48 hours of delivery.
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Share clear photos of the damaged package/product.
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We will investigate and provide a suitable resolution.
7. Contact Information
If you have any questions regarding shipping, feel free to contact us:
Aurastone
Building No. 1002/1003, Block D, LNUPE Road,
Near HP Petrol Pump, LNUPE, Gwalior,
Gwalior District, Madhya Pradesh – 474002
📞 +91 96177 02028 / +91 9993636330
📧 suviraenterprises07@gmail.com
Thank you for choosing Aurastone. We appreciate your trust and look forward to serving you.